CrownSlots Casino Terms and Conditions

Welcome to CrownSlots Casino. By accessing or using our website at https://crownslots.com, registering an account, or participating in any of our games or promotions, you agree to be bound by the terms and conditions set out below. Please read this document carefully before using our services. If you do not agree with any part of these terms, you must not use our platform.

1. About Us and Our Licensing

At Crown Slots, we operate under the name CrownSlots Casino and are owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, company registration number 3-102-911867, with registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold e-gaming licence No. 0000064 issued by the Tobique Gaming Commission (Neqotkuk / Maliseet Nation, Canada). Our platform was established in 2023, and we are committed to providing a safe, fair, and regulated gaming environment to all eligible players.

2. Eligibility and Account Registration

Here at CrownSlots, we require all players to meet the following conditions before registering or using our services:

• You must be at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted country listed in our Restricted Countries section.
• You must be legally permitted to participate in online gambling in your country of residence.
• You may only hold one account per person, household, IP address, email address, phone number, payment method, or device.
• Registration is mandatory — we do not offer a no-account casino service.

Our Crown Slots platform reserves the right to request identity verification documents at any point. Failure to provide satisfactory documentation may result in suspension or permanent closure of your account.

3. Restricted Countries

At CrownSlots Casino, we do not accept players from a substantial number of jurisdictions. Our services are unavailable to residents of, among others: Afghanistan, Albania, Algeria, Andorra, Argentina, Armenia, Azerbaijan, Bahamas, Bangladesh, Belarus, Belgium, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, France, Georgia, Germany (partial), Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Latvia, Lithuania, Macau, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Morocco, Myanmar, Nigeria, North Korea, Pakistan, Palestine, Panama, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Somalia, South Korea, Spain, Sri Lanka, Syria, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen, and Zimbabwe, as well as all external Australian territories.

We reserve the right to update this list at any time. The use of VPNs or proxy services to bypass our geographic restrictions is strictly prohibited and may result in immediate account closure and confiscation of any associated winnings.

4. Deposits, Withdrawals, and Payments

4.1 Accepted Currencies and Payment Methods

We at CrownSlots accept the following fiat currencies: EUR, USD, CAD, AUD, NZD, and NOK. We also support cryptocurrency payments including BTC, BCH, ETH, LTC, DOGE, XRP, USDT, and TRX. Our accepted deposit methods include Visa, Mastercard, Skrill, Neteller, Paysafecard, MuchBetter, MiFinity, Flexepin, ecoPayz, AstroPay, Bank Transfer, Siru Mobile, Interac, CoinsPaid, and various cryptocurrency options.

4.2 Deposit Limits

Our minimum deposit amounts are as follows:

• EUR / USD: 20
• AUD / CAD / NZD: 30
• NOK: 200
• BTC: 0.0008 | BCH: 0.11 | ETH: 0.011 | LTC: 0.35 | DOGE: 620 | XRP: 30.25 | USDT: 25 | TRX: 200

A maximum deposit ceiling of EUR 5,000 applies across all listed payment methods. The specific maximum for each method is displayed in our cashier once a method is selected.

4.3 Withdrawal Limits and Processing

Our CrownSlots withdrawal methods include Visa, Mastercard, Bank Transfer, Skrill, Neteller, Paysafecard, MuchBetter, and MiFinity. Minimum withdrawal amounts are EUR 30 (or equivalent in fiat) and the equivalent of EUR 35 in cryptocurrency at the time of the request, priced via the Coinbase Converter. Bank transfers carry a minimum of EUR 500.

We apply the following withdrawal limits:

• Daily: EUR/USD/CAD/AUD/NZD 5,000 or NOK 50,000 equivalent
• Weekly (rolling 7 days): EUR/USD 7,000 or NOK 70,000 equivalent, resetting 7 days from first cashout and on the 1st of each month
• Monthly: EUR/USD/CAD/AUD/NZD 20,000 or NOK 200,000 equivalent, resetting on the 1st of each month
• Per transaction maximum: EUR 5,000 on every method

We aim to process all withdrawal requests within 72 hours of approval. Payouts via Visa, Mastercard, Skrill, Neteller, Paysafecard, MuchBetter, and MiFinity are processed instantly upon approval. Bank transfers take 1–3 banking days. We charge no fees on any withdrawal method. Progressive jackpot wins are paid in full and are exempt from standard withdrawal limits. Requests exceeding applicable limits will be split into instalments.

5. Bonuses and Promotions

5.1 Welcome Bonus Package

Our Crown Slots welcome offer is a three-stage deposit package totalling 390% up to EUR 3,700 plus 175 Free Spins. Each stage must be claimed separately and may only be used once per player:

• First Deposit: 125% up to EUR/USD 1,000 (AUD/CAD/NZD 1,500) + 100 Free Spins — no promo code required. Minimum deposit EUR/USD 20. Wagering: 45x the bonus amount. Bonus valid for 7 days.
• Second Deposit: 115% up to EUR/USD 1,200 (AUD/CAD/NZD 1,700) — promo code CROWN2 required before depositing. Wagering: 45x. Valid for 7 days.
• Third Deposit: 150% up to EUR/USD 1,500 (AUD/CAD/NZD 2,200) + 75 Free Spins — promo code CROWN3 required. Wagering: 45x. Valid for 7 days.

Important: if the cash bonus from any welcome package stage is activated, the associated free spin packs for subsequent stages will not be credited. Free spins are issued in daily drips and must be activated within 1 day of being credited. Maximum winnings from free spin results are capped at EUR/USD 100.

5.2 High-Roller Offers

We at CrownSlots Casino provide two dedicated VIP welcome offers:

• ROYAL Bonus: 100% up to EUR/USD 5,000 (AUD/CAD/NZD 7,500) — promo code ROYAL. Minimum deposit EUR/USD 800. Claimable once on the first deposit, in place of the standard 125% offer.
• WHOP Bonus: 50% up to EUR/USD 2,000 — promo code WHOP. Minimum deposit EUR/USD 100. Wagering: 45x within 7 days.

5.3 Ongoing Promotions

Our Crown Slots platform offers a range of recurring bonuses:

• Thursday Cashback: 20% on all Thursday deposits (promo code CBTHU required per deposit). Winnings from this cashback must be wagered 3x on the same day before 23:59 UTC or the cashback and winnings are forfeited. Maximum win: EUR/USD 6,000.
• Friday Bonus: 50% up to EUR/USD 200 (promo code FRIDAY50). Minimum deposit EUR/USD 50. Available only after completing two previous bonuses, once per week. Wagering: 45x within 2 days.
• Weekly Live Cashback: 10% of net losses on live casino games, measured Wednesday 00:00 UTC to Tuesday 23:59 UTC, paid every Wednesday as real money with no wagering requirement. Must be used within 3 days. Eligible players must have made at least four lifetime deposits and incurred net losses of at least EUR/USD 100. Players whose withdrawal-to-deposit ratio exceeds 70% are excluded.
• Telegram Bonus: 100 free spins for joining our Telegram channel (no-deposit bonus). Subject to a EUR 50 maximum withdrawal cap after wagering, and can only be withdrawn after a deposit has been made.

5.4 General Bonus Rules

We apply the following general rules to all bonuses and promotions at CrownSlots Casino:

• One bonus per person, household, IP address, email address, phone number, payment account, and device.
• Only one bonus may be active at a time; bonuses cannot be combined.
• Maximum bet while wagering is EUR/USD 5 (CAD/AUD/NZD 7.50, NOK 50). Exceeding this limit invalidates the bonus.
• Slots contribute 100% to wagering. Table games, live casino, roulette, poker, baccarat, lottery, and crash games contribute 0%.
• The entire NetEnt catalogue is excluded from bonus play, including titles such as Starburst, Gonzo's Quest, Dead or Alive 1 & 2, Divine Fortune, Mega Fortune, and others.
• All bonus activity is measured in UTC.
• A bonus is automatically cancelled if the account balance falls to EUR 0.05 or below.
• Even without an active bonus, all deposits must be wagered at least 1x before a withdrawal can be processed.
• Duplicate accounts will be terminated and all associated winnings confiscated.

6. Loyalty Programme — Crown Route

Our CrownSlots loyalty scheme, Crown Route, features 15 status levels from Open Doors (0 CP) through to Infinity Crown (160,000 CP). Players earn 1 Complimentary Point per EUR 10 wagered on slots and live games. Benefits include Lootboxes at each new status level, improved CP exchange rates (from 4% at Lobby Access to 6% at Infinity Crown), and access to a personal manager at higher tiers. Please note that Swedish players are excluded from loyalty point exchanges in accordance with applicable regulations.

7. Game Fairness and Responsible Gaming

Here at Crown Slots, we are committed to providing a fair and transparent gaming environment. Our library features over 8,900 games from world-class providers including Pragmatic Play, NetEnt, Evolution, Yggdrasil, Nolimit City, Red Tiger, Relax Gaming, BGaming, and many others. All games are subject to regular fairness testing.

We take responsible gambling seriously and encourage all players to use available tools including deposit limits, session time limits, and self-exclusion options. If you feel that your gambling is becoming problematic, please contact our support team at support@crownslots.com.

8. Customer Support

Our CrownSlots Casino support team is available 24/7 via live chat directly on our website. You may also contact us by email at support@crownslots.com. For affiliate enquiries, we can be reached at affiliates@crownslots.com. We provide support exclusively in English.

9. Amendments and Governing Law

We reserve the right to amend, update, or modify these terms and conditions at any time without prior notice. Continued use of our Crown Slots platform following any such changes constitutes your acceptance of the revised terms. These terms are governed by the laws of Costa Rica and the regulatory framework of the Tobique Gaming Commission. Any disputes will be subject to the exclusive jurisdiction of the relevant competent authority.

By registering and playing at CrownSlots Casino, you confirm that you have read, understood, and agreed to all terms set out in this document. If you have any questions, please do not hesitate to contact us at support@crownslots.com.