CrownSlots Casino Privacy Policy

At CrownSlots Casino, we are committed to protecting your personal data and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store and share information about you when you access and use our platform at https://crownslots.com. We operate this online casino as Metlait SRL, a company registered under the laws of Costa Rica (company registration number 3-102-911867), and we hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. Our policy has been drafted to comply with both the General Data Protection Regulation (GDPR) and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), reflecting the markets we serve across Europe, Canada, Australia and New Zealand.

By registering an account or continuing to use our services at CrownSlots, you acknowledge that you have read and understood this policy. If you have any questions, our support team is available 24/7 via live chat or at support@crownslots.com.

1. Who We Are

We are Metlait SRL, the operator of CrownSlots Casino, with our registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. As the data controller in respect of the personal information you provide to us, we are responsible for how that information is processed. When you interact with our CrownSlots online casino — whether through registration, gameplay, deposits, withdrawals or customer support — you are sharing data with us as the operator.

2. What Information We Collect

We may collect the following categories of personal data when you use our services:

2.1 Registration and Identity Data

• Your full name, date of birth and nationality
• Your email address, phone number and residential address
• Username and password for your CrownSlots login
• Government-issued identification documents for identity verification (KYC)
• Proof of address and, where required, source of funds documentation

2.2 Financial and Transaction Data

• Payment method details including card numbers, e-wallet IDs and crypto wallet addresses
• Deposit and withdrawal history, including amounts in EUR, USD, CAD, AUD, NZD, NOK and supported cryptocurrencies
• Bonus and promotional activity linked to your account

2.3 Technical and Usage Data

• IP address, device type, browser type and operating system
• Session data, login timestamps and geolocation information
• Gameplay activity, wagering history and game preferences
• Cookies and similar tracking technologies — please refer to our Cookie Policy for full details

2.4 Communications Data

• Records of your interactions with our customer support team
• Email correspondence and live chat transcripts
• Your marketing preferences, including consent to receive promotional emails and SMS

3. How We Use Your Data

Here at CrownSlots, we process your personal data for the following purposes:

• Account management: We use your registration data to create and maintain your account, process your CrownSlots casino login and verify your identity.
• Service delivery: We process transaction data to handle deposits and withdrawals across all accepted payment methods and currencies.
• Legal compliance: We are required by law to verify player identities, prevent money laundering and ensure we do not accept players from restricted countries. We may collect and retain data to fulfil these regulatory obligations under our Tobique Gaming Commission licence.
• Fraud prevention and security: We monitor account activity to detect suspicious behaviour, including the use of VPNs to bypass geographic restrictions, which is strictly prohibited on our platform.
• Responsible gambling: We use gameplay and financial data to monitor for signs of problem gambling and to apply self-exclusion or limit tools where appropriate.
• Marketing and promotions: Where you have provided consent, we may send you information about our bonuses, tournaments and promotions, including our crownslots bonus offers. You may withdraw this consent at any time.
• Loyalty programme: We use your wagering data to calculate and award Complimentary Points within our Crown Route loyalty programme.
• Platform improvement: We analyse usage patterns and technical data to improve the performance and content of our site.

4. Legal Basis for Processing

Our CrownSlots Casino processes your personal data under the following legal bases:

• Contractual necessity: We need your data to fulfil our obligations to you as a registered player.
• Legal obligation: We process certain data to comply with anti-money laundering laws, gaming regulations and financial reporting requirements.
• Legitimate interests: We process technical and usage data to maintain platform security, detect fraud and improve our services.
• Consent: Where we rely on your consent — for example, for direct marketing — you retain the right to withdraw it at any time by contacting us at support@crownslots.com.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients:

• Payment processors: We share necessary financial data with providers such as Visa, Mastercard, Skrill, Neteller, MuchBetter, MiFinity and CoinsPaid to process your transactions securely.
• Game providers: Studios such as Pragmatic Play, Evolution, BGaming and others may receive limited technical data to deliver their games on our platform.
• Identity verification services: We use third-party KYC and AML providers to verify the identity and age of our players.
• Regulatory authorities: We may disclose your data to the Tobique Gaming Commission or law enforcement bodies where legally required.
• Service providers: We engage trusted third parties for IT infrastructure, analytics and customer support tools, all of whom are bound by confidentiality obligations.

6. International Data Transfers

As we operate across multiple jurisdictions — including Europe, Canada, Australia and New Zealand — your data may be transferred to and processed in countries outside your home jurisdiction. Where such transfers occur, we take appropriate steps to ensure your data is protected in accordance with applicable law, including GDPR and PIPEDA requirements.

7. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Financial transaction records are typically retained for a minimum of five years following the end of our relationship with you, in line with anti-money laundering requirements. Where data is no longer required, we take appropriate steps to securely delete or anonymise it.

8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data held by us at CrownSlots Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request the deletion of your data, subject to our legal retention obligations.
• Right to restriction: You may ask us to limit the way we process your data in certain circumstances.
• Right to data portability: Where applicable, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to certain types of processing, including direct marketing.
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at support@crownslots.com. We will respond to your request within the timeframe required by applicable law.

9. Cookies

We use cookies and similar tracking technologies on our platform to enhance your experience, analyse traffic and support our marketing activities. Our use of cookies includes essential, functional, analytical and advertising cookies. You can manage your cookie preferences through your browser settings. For full details of how we use cookies, please refer to our dedicated Cookie Policy available on our website.

10. Security of Your Data

We at CrownSlots take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration or destruction. These measures include encryption of sensitive data, secure server infrastructure and strict internal access controls. However, no method of electronic transmission or storage is completely secure, and we encourage you to take steps to protect your own account credentials.

11. Children and Minors

Our services are strictly intended for adults aged 18 or over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that we have collected data from a minor, we will take immediate steps to delete that information and close the relevant account.

12. Marketing Communications

Where you have opted in to receive marketing from us, we may contact you about our crownslots bonus offers, tournaments, free spins promotions and other news relevant to your account. Please note that certain promotions — such as our Weekly Live Cashback — require your consent to receive promotional email and SMS communications as a condition of eligibility. You may unsubscribe from marketing communications at any time by following the unsubscribe link in any email we send or by contacting our support team directly.

13. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this policy periodically. Your continued use of our CrownSlots Casino services after any changes take effect constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us:

• Email: support@crownslots.com
• Live Chat: Available 24/7 on our website
• Postal Address: Metlait SRL, El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica

We are committed to addressing your concerns promptly and transparently. At CrownSlots, your trust is important to us, and we will always strive to handle your personal information with the highest standards of care and respect.